Refund Policy

Last updated: September 2026

Flow Easy HQ is owned and operated by KellyCo Consulting, LLC. I want you to feel confident in your purchase, and I aim to provide clear expectations around refunds, cancellations, payment obligations, and access to the products you buy from me. This page outlines the refund policy for all products, templates, trainings, and services offered through this site.

1. Digital Products

All digital products — including the Flow Easy System, template packs, and mini-trainings — are non-refundable except when a refund or right of withdrawal is required by applicable law. Because these products include immediate access to proprietary content, downloadable assets, and members-only instruction, refunds are generally not available once access has been delivered.

Where permitted by law, customers purchasing digital products with immediate access may be required at checkout to expressly consent to immediate access and acknowledge or waive any applicable right of withdrawal.

Any statutory consumer rights that cannot legally be waived remain unaffected by this policy.

If you have questions about whether a digital product is a good fit, I encourage you to reach out before purchasing.

2. Done-For-You Services

Payments for done-for-you services are non-refundable once work has begun, except where otherwise required by applicable law. This includes, but is not limited to:

— Flow Easy Premium Install
— Custom Klaviyo builds
— Email strategy or implementation services

If you need to adjust project details after purchase, I’m always willing to talk through available options. However, completed work and work already in progress cannot be refunded unless applicable law requires otherwise.

3. Payment Plans

If you purchase a product using a payment plan, you are committing to the full purchase price and are responsible for completing all scheduled payments.

Failure to complete required payments may result in:

— Suspension or removal of course or template access
— Suspension of services
— Collection of the outstanding balance, as permitted by applicable law

Payment plans are not subscriptions and cannot be canceled simply to avoid the remaining balance. They are payment arrangements that allow the full purchase price to be paid over time.

Your payment obligation continues until the agreed purchase price has been paid in full, subject to any rights available to you under applicable law.

4. Duplicate Purchases

If you accidentally purchase the same product twice using the same email address, I will issue a refund for the second transaction as long as the request is made within 48 hours of the duplicate purchase.

Requests made after the 48-hour window may not qualify for a refund.

To protect the integrity of the program and prevent unauthorized access, duplicate-purchase refunds are only granted when:

— The duplicate purchase was unintentional
— The customer has not shared, transferred, or granted access to third parties
— Both purchases were completed under the same name, email, and account

To request a duplicate-purchase review, please contact support@floweasyhq.com and include both transaction numbers.

5. Technical Issues

If you experience trouble accessing your purchase, please reach out immediately so I can help resolve it. A technical issue on your end or mine does not automatically qualify for a refund, but I will work to ensure you receive the product or access you paid for.

6. Statutory Rights and International Purchases

Certain customers may have refund, cancellation, or withdrawal rights under the laws applicable in their country or region.

For eligible consumers in the European Union, a statutory withdrawal period may apply. For digital products supplied immediately after purchase, customers may be asked at checkout to expressly consent to immediate performance and acknowledge or waive the applicable withdrawal right to the extent permitted by law.

Nothing in this Refund Policy is intended to limit or exclude consumer rights that cannot legally be waived.

7. Contact

If you have questions about this policy or need support, you can reach me at:

support@floweasyhq.com

8. Changes to This Policy

I may update this policy periodically. The “Last updated” date above reflects the most recent change.